Database Support

enquiries@enmos.co.uk

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SYSTEM SUPPORT

EnMoS Data Systems provide a full support service for every database application we produce. All new database systems are fully guaranteed for one year. This warranty includes any bug fixes that are required, technical questions relating to the database and user support.

We provide a range of additional support services to give you peace of mind:

Remote Access

Although we offer on-site and telephone support, many clients want the fast, reliable and cost-effective level of support that can be achieved by web-based remote access. Using the highly acclaimed GoToAssist^® program from CITRIX^®online we can provide secure, easy to use, remote support for customers and employees via shared screen, mouse and keyboard control. With one phonecall, you can have a database expert immediately available to sort out your problems with the highest level of security.

Remote access support from EnMoS Data Systems is offered at a fixed price, is available 24/7 and gives you guaranteed response times. We can fix over 90% of problems immediately by remote access so contact us to set up a trial demonstration, you'll be impressed.

Disaster Recovery

Disaster recovery is the process, policies and procedures of restoring operations critical to the resumption of business, including regaining access to data (records, hardware, software, etc.). Your business would be seriously affected if you suffered a major and critical loss of the data within your database applications. Also, if your computer system failed for any reason then your users would not be able to access your data.

EnMoS Data Systems offer a Disaster Recovery service whereby we guarantee to maintain your database applications on our own computer system. The database will be updated with any upgrades and service packs to match your own application. In the event of a major failure of your own systems, we can rapidly get your application back to it's pre-disaster position for you.

If you want to match this with our online backup service, we can guarantee that your critical data and database application are fully protected in the event of a disaster.